ANA

ANA and JAL Develop Joint Customer Harassment Guidelines

From Kyodo:

The two biggest Japanese airline operators said the guidelines address customer behaviors such as badgering staff, irrational demands and physical violence, among other typical issues.

Obviously good for the employees of the two airlines and good for the passengers that have the decency to treat these employees like human beings. But, as a troublesome customer can be more than just a nuisance for an employee and be an actual safety hazard for a whole airplane full of passengers, should these guidelines come from the government level and have criminal penalties?

Beautiful Blues: A History of the Livery of ANA

From Norebbo:

The ANA livery is unique in that it’s one of the simplest – yet one of the classiest – in the airline business. This is my opinion of course, but it’s hard to deny that the colors of All Nippon Airways are beautiful (no matter what aircraft type they are painted on).

Consisting of just 4 colors (white, gray, and two different shades of blue), this livery extends the entire width of the fuselage in a striking “directional” wedge. Most importantly, it’s far more creative than the JAL livery.

Following on from the post about JAL’s history a few days ago, here is one about ANA’s livery from the same author. I do love those stripes.