Nipponica

Even after the full transition to My Number health insurance cards began in December last year, the usage rate has remained low, standing at 30.64% of all health insurance card and certificate uses through online eligibility confirmation as of June this year.

Many elderly individuals have been reluctant to adopt the new cards, as they are often unfamiliar with both facial recognition and the entry of personal ID numbers, one of which is required to use the system.

In addition, medical institutions have frequently reported cases in which My Number health insurance cards became unusable due to expired electronic certificates, according to the national federation of health insurance medical practitioners' associations.

I’ve said for a decade now that the problem with My Number is not with the tech, but instead with educating the public on how to use it and how it will improve their lives. The e-services themselves are quite excellent and are always improving. But if people don’t know how to access them, the whole endeavor is pointless